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18 - 20 November 2020

Virtual Conference


NASPA – Student Affairs Administrators in Higher Education, and EucA – European university college Association, invite you to the European Conference on Student Affairs and Services, to be held virtually on 18-20 November 2020. The conference provides a platform for student services professionals, academics, researchers, and policy makers to discuss innovative programs, practices, models and trends in student affairs.

This three-day conference will bring student affairs and services practitioners together to network, share promising practices, and develop tool to ensure student success and employability.


Call for Programs

EucA and NASPA are accepting proposal abstracts from student affairs & services professionals who wish to share their knowledge and experience by presenting a peer-delivered educational session during the virtual conference.

Interested individuals will complete and submit a proposal form electronically that will require them to craft a detailed outline of their session, and a set of learning outcomes for participants that connect to the topics proposed (see below).

Presenters will be expected to pay registration and other related fees associated with attending the conference. All presenters will be expected to provide an electronic copy of their presentation which will be posted on the conference website for participants to view at the conclusion of the conference.

Call for programs is now closed




Diversity, Equity & Inclusion

Connecting the Black Lives Matter Movement Globally: Around the world, we are experiencing a health pandemic and a human pandemic and our university campuses have seen an uptick of protests and student reports of racial inequality in and outside of the classroom. Students and staff express the call for change of problematic systemic practices within university systems and practices as the Black Lives Matter Movement has become a global movement.

The conference planning committee invites you to submit conference program proposals that will allow attendees to: 

  • Begin the deep dive beyond celebrating racial diversity past numbers and discuss the experience of the whole students as marginalized communities entering the doors of academia.

  • The needed work to realize that racism is not a one country issue, but a global pandemic that shows up in different forms with the same impact within communities. Discuss the impact of racism and inequality affect these communities' mental health and wellbeing. 

  • Creating racial justice practices within your university.  How is it being implemented, and required for the classroom experience? Identify how individuals in colleges (students and staff) can become allies for those experiencing discrimination."

  • Examine the interaction of discriminations and how colleges address these in their policies and application of such strategies. What decisions are being made and how will this humanize/intentionally include marginalized communities?


Employability & Career Services

As we witnessed one of the largest disruptions brought by the COVID-19 pandemic to all education systems throughout the world, we saw many institutions rise to the occasion and pivot to online teaching and learning in a matter of days or weeks. As we are re-imagining how to respond to all the societal and economical challenges ahead, the future of work, young people’s employability and the knowledge and skills required to navigate the post-covide world are key for the European Education Area. At governmental level, for example, the European Union is preparing for massive investments that will allow a rapid shift to a digital and green economy. How can higher education institutions and actors help shape the debate on current disruptions, innovate curricula and fulfil their educational missions? How can student affairs professionals sustain students with career managing programs and innovative curricula?

The conference planning committee invites you to submit conference program proposals that will allow attendees to: 

  • Learn practices on how institutions adapted curriculum goals, delivery or partnerships to help students build the skills they need in a post-covid-19 world of work, and to empower them to search and start their professions online.

  • Learn evidence-based career services and employability practices to assist students, both in person and online, and to help them leverage the knowledge and skills acquired in all their learning experiences to navigate uncertain job markets.

  • Understand the various ways institutions document and assess learning, both inside and outside of the classroom, and how technological tools can sustain this work.

  • Learn practices on how institutions adjusted their partnerships with national and international companies, employers etc. to ensure online or safe in-person service learning, internships or volunteering opportunities.


Global Mobility

In the context of globalization, with institutions and students creating international connections and mobility experiences in new and unique ways, there is a need for developing and/or rethinking internationalization initiatives and strategies. In light of the COVID-19 pandemic or more generally, schools in the European Education Area must encourage innovation, support student development, create quality programs, and ensure fair access and inclusion. How can student affairs professionals navigate this internationalization and global mobility of students and institutions? How do student affairs professionals lead institutions in ensuring students receive a global educational experience?

The conference planning committee invites you to submit conference program proposals that will allow attendees to: 

  • Define evidence-based practices regarding “internationalization-at-home” initiatives that prepare all students to live and work across differences and in an interconnected world.

  • Identify best practices for supporting international and inbound students to successfully navigate the local community.

  • Share institutional successes and setbacks for programs that create a global experience for students

  • Establish a network of colleagues with whom to create short-term mobility opportunities or exchanges for students.

  • Develop initiatives, post COVID-19, that ensure student safety while also maintaining quality and impactful global experiences. 


Mental Health & Well-Being

Institutions of higher education around the world are experiencing a wave of incoming students who have experienced trauma and loss due to pandemic, economic, societal, and political events. As professionals in higher education, how do we equip ourselves to support these students?

The conference planning committee invites you to submit conference program proposals that will allow attendees to: 

  • Unpack holistic student and staff well-being and its relationship with student success in higher education.

  • Create opportunities to define current health triggers (pandemic, economic loss) and its impact on the community. 

  • Define current mental health conditions (e.g. depression, substance abuse, etc.) which represent challenges to student success and well-being.

  • Identify collaborative models between service practitioners (qualified mental health professionals) on campus and within communities.

  • Enhance mezzo- and macro-level strategies to enhance student resilience.

  • Discuss replicated return on investment from resources dedicated to Mental Health services, programs, policies, and environmental designs.

  • Students who are remote and having access to Mental Health (grandparents with dementia, family responsibilities) balancing home life and becoming self-reliant.

  • How to detect onset of mental health issues and stressors. Early signs and support to students. Students experiencing isolation aren't seen often by staff to offer support. When students no longer have roommates or peers to offer insight to students who are struggling. Consider online counseling services. 

  • Students who may be experiencing erratic behavior due to boredom, being idle, not having employment, and students who have nothing to do. Increase in student mental health issues.  Supporting student learning in different spaces. Online learning, staying motivated. 

  • Discuss cultural design of health promotion within all job functions and roles at an institution of higher education.


Student Success & Residential Life

As higher education institutions and actors pivot or reinvent themselves for the post COVID-19 world, what are the advances that student affairs professionals initiated in the past several months so no student was left behind in the new online learning environments? How can we redefine our practices and what tools are useful for a new blended learning experience and ensure thus student success? And what new virtual programming ideas are here to stay or empower students to be positive change makers in their communities or globally? How can student affairs work with intentionality to expand the out-of-classroom experience for all students? What are some promising practices in building a residential curriculum to ensure meaningful learning that goes beyond attendance? How to build a culture of assessment in residential life? These questions are meant to guide the discussions of news trends and challenges in student learning and engagement in residential settings.

The conference planning committee invites you to submit conference program proposals that will allow attendees to: 

  • Identify initiatives that ensure continued student success and engagement, in online and blended learning environments or residential settings, regardless of students’ location.

  • Explore strategies to build intentional, inclusive and supportive learning environments and/or living-learning communities post COVID-19.

  • Learn concrete practices and tools student affairs professional use to ensure student support regardless of students’ location.

  • Identify initiatives for new curriculum development that support students to act as change agents for a positive change in our world or empower them as social entrepreneurs.

  • Explore virtual programming ideas, lessons learned or promising practices experimented during the pandemic.

  • Explore retention strategies or initiatives to avoid student drop-outs.



*The agenda is based on CET

Concurrent sessions

10:00 - 10:45

11:00 - 11:45

Concurrent sessions

09:45 - 10:00

Coffee break/ Networking

11:45 - 12:00

Coffee break

10:45 - 11:00

Coffee break/ Networking

12:00 - 12:45

Keynote - How the COVID-19 Pandemic is Shaping the Future of Student Affairs - Kevin Kruger, President; NASPA

18 nov

19 nov

11:00 - 11:45

Concurrent sessions

09:45 - 10:00

Coffee break/ Networking

10:45 - 11:00

Coffee break/ Networking

11:45 - 12:00

Coffee break

12:00 - 12:45

Keynote - A Public Health Approach to College Student Mental Health: Creating Communities of Care - John Dunkle, Senior Clinical Director of Higher Education; The Jed Foundation

09:00 - 09:45

Plenary session - New Frontiers in Graduates' Employability: University & Business Collaboration for Transitioning into the Job Market - Mirela Mazalu, Secretary General; EucA - European University College Association - Ivan Colosimo, Development Manager; ELIS Digital University - Zsofia Hidvegi, President; EVK College for Advanced Studies - Rolf Reinhardt, Senior Account Manager; LinkedIn

The panel will offer perspectives on the skills, mindsets, tools, and cooperation the world of education and business can do in order to prepare students to transition into the post-Covid job market.

Starting from the elene4life EU project the panel will tackle key questions:

How can educational institutions create future-ready curricula for university students that allow both personal and professional development in the post-Covid world? What are the skills most needed in the post-covid world? What type of collaborations should be encouraged between universities and companies in order to create learning experiences for students already during their studies?

How do we ensure a continuing university-business dialogue that keeps the academic curricula relevant and future-ready? Active learning for soft skills: both the education and the business sector invest in soft skills training to develop their students or employees. Is there space to learn from each other?

10:00 - 10:45

Concurrent sessions


The Experiences of Black College Students in Europe - Janelle Rahyns 


Experiential Learning Inside the Undergraduate Academic Curriculum; Canada and the UK - Vianna Renaud

Mental Health

Student Panel on How the COVID Pandemic is Affecting Student Mental Health - Corbin Moro 

Student Success

Design Thinking Applied to Student Affairs - Cristina Elvira Pérez


Be The Change: When Employability Produces a Positive Impact in Society - Maria Giulia Palocci


Making Lemonade Out of Diversity - Ebonie Rayford


Developing Internships for United States Student Services Graduate Students - Dianne Timm 

Student Success

Red Glow - Mariagrazia Melfi


Building an International Community: Fondazione Collegio Universitario S. Caterina da Siena experience - Eleonora Ferrari


ASIRID - International Residential High School for Digital Innovators - Michele Crudele 


Student Engagement Experiences at International Branch Campuses - Nadine Alamy

20 nov

16:00 - 16:45

Keynote - Supporting Students: From Web Addiction to Leadership - Davide Dal Maso, Social Warning Founder

17:00 - 17:45

Closing remarks/ Happy hour

14:00 - 14:45

Plenary session - The Future of Mobility in the European Higher Education Area - Chiara Finocchietti, Deputy-Director; CIMEA – Information Centre on Academic Mobility and Equivalence - Luciano Saso, President; UNICA - Network of the Universities from the Capitals of Europe


Internationalization at Home – Developing Intercultural Competence in Student Affairs Professionals - Ben Cecil, Tadd Kruse

Mental Health

Emotional Intelligence for a Positive Academic Mindset - Massimiliano Caviglia 

Student Success

Leading Through Change - Deborah Knaust

14:45 - 15:00

Coffee break


Students' of Color Perceptions on "How" and "Who" at a Predominantly White institution Support Their Academic Success - Kathleen Neville


The Blockchain in HEA: A Story of Success. How Does Blockchain Change the Rules of Play in HEA? - Luca Lantero 


Partnering for Cross Border Internships in Student Affairs - Ramona Lewis, Eric Archer

Mental Health

Supporting Campus Mental Health in Times of COVID-19 - Lina Di Genova

Student Success

Impact the World Through Your Daily Life! - María José Ibáñez Ayuso

Concurrent sessions

15:00 - 15:45

15:45 - 16:00

Networking break

16:45 - 17:00

Networking break

09:00 - 09:45

Welcome session - Gian Luca Giovannucci, President; EucA - European University College Association

Concurrent Sessions


Diversity, Equity & Inclusion

   Diversity, Equity & Inclusion  

Building an International Residential Community: Fondazione Collegio Universitario S. Caterina da Siena Experience 
Eleonora Ferrari; Residenza Universitaria Biomedica Director, Fondazione Collegio Universitario S. Caterina da Siena

This presentation will present the residence life curriculum and internationalization initiatives of the Residenza Universitaria Biomedica - Fondazione Collegio Universitario S. Caterina da Siena. Integrated into Pavia’s environment of historical residential colleges, the residence welcomes students from life sciences and medicine. The presentation will show its current curriculum, the student support system, and how the institution experimented with different methods to welcome and integrate international students in order to build and maintain during the year a lively community. 

Employability & Career Services

  Employability & Careers Services  

ASIRID - International Residential Curriculum for Digital Innovators
Michele Crudele, Director; IPE Poggiolevante
Davide Palma, University & ASIRID Student; IPE Poggiolevante

Academic education in Italy is often limited to theoretical teaching. The outcome is a skill gap for graduates who transition into their professional life. The ASIRID, Alta Scuola Internazionale Residenziale per Innovatori Digitali - aims to fill this gap by providing a strong bond with the world of work starting from students’ first year of university. The session will share a residential curriculum focused on giving the students an entrepreneurial experience: students, in addition to following the courses of their university, are also involved in project-based activities entrusted to them directly by the ASIRID partner companies. These activities involve problem-solving real challenges companies face, or delivering hardware, software, or consulting services. The presentation will include feedback from students and CEOs.

The Blockchain in the Higher Education Area: How Does Blockchain Technology Change the Rules of Play?
Luca Lantero, Director; CIMEA ENIC-NARIC
Chiara Finocchietti, Deputy Director; CIMEA ENIC-NARIC

The Recommendations of the Council of the European Union on Automatic Mutual Recognition of qualifications invites parties to "… explore, in cooperation with Member States, the potential of new technologies, such as blockchain technology, to facilitate automatic mutual recognition …". Presenters give an overview of digital credentials and showcase the use of blockchain technology and its application to the different stages of recognition and from different perspectives, such as the issuing of qualification by a higher education institution and the issuing of statements of comparability by credential evaluation organisations. DiploMe is the first application of blockchain technology to recognize and is the case presented. In addition, recent developments are discussed concerning the integration of different platforms to make easier and faster the recognition procedures, such as the integration of the DiploMe platform with other database and platforms. Presenters tackle the topic of data protection and General Data Regulation Protection as well as how new technologies can enhance the protection of personal data.

Be The Change:  When Employability Produces a Positive Impact in Society
Maria Giulia Palocci, Communications Director; EucA

Can Soft Skills transform our world? The EU project "Be The Change" tries to answer this question by enhancing the exchange and implementation of innovative practices for Soft Skills Development in the framework of the UN 17SDGs. Thanks to the project different initiatives with social impact dedicated to young people have been organized in 4 countries. In this season we will present Women Career Accelerator, the EucA activity proposed to connect youth employability with the 5th SDG "Achieve gender equality and empower all women and girls".

WCA is a career development path that involves young university women to orient their future careers since the university years focusing on Career Exploration and planning, Personal Branding, and Leadership. A format composed of workshops and mentoring sessions to be repeated in different contexts and with diversified targets: a new way to empower and involve Generation Z.

Making Lemonade Out of Adversity: A Career Office Perspective
Ebonie Rayford, Assistant Dean of Student Life & Career Services; Franklin University Switzerland

In this session, we will explore the journey of working with other university departments and outside organizations to provide career resources for students to prepare themselves for the next normal. The session will show how the Career Services Office of Franklin University Switzerland reached to external partners to join forces in order to pivot to online programming.  The presenter will share experience in combining Career Services, Alumni Relations, and Advancement as a department and how changes in goals and budgets were managed.

  Global Mobility  

Global Mobility
Student Engagement Experiences at International Branch Campuses
Nadine Alamy, Higher Education Professional (Doctor of Education); The George Washington University

The positive impact of student engagement on student success has been demonstrated in research. Yet, there exists a lack of understanding of student engagement experiences at International Branch Campuses (IBC). IBCs seek to provide students with an equivalent experience to that at home campuses, however the sustainability of Western-based campuses in new environments is critical given the differences in culture, curricula, and language. Attendees will understand how students describe their academic and social experiences at Western-based IBCs, thus enabling them to implement strategies, interventions, and support services to enhance engagement outcomes, based on an evaluation of how undergraduate Arab students engage best with IBCs in Dubai, UAE.

Internationalization at Home – Developing Intercultural Competence in Student Affairs Professionals
Ben Cecil, Assistant Director International Student Life; University of Georgia
Tadd Kruse, Educational Consultant

Does your campus have a diverse student population? How do your colleagues and students develop cultural understanding? This presentation familiarizes attendees with theoretical perspectives on intercultural competency development, provides a foundation for exploration and discussion, and frames it within the current global context. Through an exploration of self and self-work, various international and/or intercultural contexts will be examined, encouraging attendees to reflect on the lens that guides one's work.

Partnering for Cross Border Internships in Student Affairs
Ramona Lewis, Faculty Specialist; Western Michigan University
Eric Archer, Associate Professor; Western Michigan University
Colleen Doyle, Student Advisor; University College Dublin
Deborah Knaust, Dean of Student Life and Engagement; Franklin University Switzerland

This panel presentation focuses on the development of cross-border internship opportunities for graduate students in student affairs. Panelists discuss the rationale, processes, challenges, and opportunities of forming cross-border internship programs. Session participants will hear from faculty and administrators from colleges in the United States, Ireland, and Switzerland involved in the development of select initiatives. Panelists will also discuss the potential for expanding virtual internship opportunities during the COVID-19 pandemic.

Developing Internships for U.S. Student Services Graduate Students

Dianne Timm, Associate Professor; Eastern Illinois University

Colleen Doyle, Student Advisor; University College Dublin

In the United States graduate students in student affairs and services, Master's programs are often required to complete an internship as part of their experience. These typically happen over the summer where students have an opportunity to work at and experience a different institution. Some students intentionally seek out international experiences. This session will assist those considering hosting an international student in thinking through the considerations necessary and the various opportunities they might provide. By the end of the session, you will have identified some strategies for developing internships in your institution, articulate work activities and create a job description for a graduate student intern.

Mental Health & Well-Being

  Mental Health & Well-Being  

Emotional Intelligence for a Positive Academic Mindset
Massimiliano Caviglia, CEO and Senior Consultant; Evolve Consulting
The evidence is increasingly compelling. The measurable, learnable skills of emotional intelligence make a significant impact on performance. Our workshop will focus on Emotional Intelligence and how social-emotional competencies impact academic and education words. 
Supporting Campus Mental Health in Times of COVID-19
Lina Di Genova, Director- Strategy Assessment and Evaluation; McGill University
Tayyab Rashid, Clinical Psychologist and Researcher; University of Toronto Scarborough

Higher education all over the world has been facing tremendous challenges regarding the mental health of students, further exacerbated by COVID-19. The Campus Mental Health Community of Practice from the Canadian Association of College and University Student Services will be sharing counseling center evolving needs and trends from over 60 Canadian postsecondary institutions. The session will illustrate changes in the student presenting concerns, remote service delivery considerations, and opportunities for professionals in student affairs. The session will explore the most impactful practices in online mental health services, strategies to ensure access and equity for vulnerable students, and how to support staff.

Student Panel on How the COVID-19 Pandemic is Affecting Student Mental Health
Corbin Moro, University Counselor and Accessibility Coordinator; Franklin University Switzerland
Students from Franklin University Switzerland will discuss how the COVID pandemic impacted their mental health. Students will specifically talk about how it affects their health, moods, coping mechanisms, and their relationships, etc. This panel discussion will be moderated by Corbin Moro, a Swiss-registered psychologist, certified hypnotherapist, and EMDR therapist at Franklin.
Residential Life & Student Engagement

  Student Success & Residential Life  

Residential Life Curriculum: Impact The World Through your Daily Life!
María Jose Ibáñez Ayuso, Vice Principal; Francisco de Vitoria Residence Hall
José Carlos Villamuelas Álvarez, Principal; Francisco de Vitoria Residence Hall

Only one in every 100 people in the world enters tertiary education. In our Residence Hall, we believe that we must make students acknowledge their responsibility towards others, today as students and tomorrow as professionals. The post COVID world will pose many challenges and we want to empower our residents to become positive actors that come up with innovative solutions to those challenges. Therefore, we have created a program focused on mentoring sessions, talks, lectures, volunteering activities; and through serving as senior students of our institution, our residents discover and develop the necessary abilities to positively impact the world. The presentation will display a comprehensive learning curriculum that can be followed in a Residential Hall and a methodology for both its application and its assessment.

Leading Through Change
Deborah Knaust, Dean of Student Life and Engagement; Franklin University Switzerland
Carla Wiegers, Interim Dean of Students; John Cabot University
Kathleen Neville, Higher Education Consultant; KMN Consulting and Coaching

This Panel Discussion will provide an opportunity for the presenters to discuss both practical and theoretical aspects of leading through a time of major change. The COVID pandemic acts as a catalyst for substantial change happening at our institutions. The presenters will share examples of successes and areas for improvement that have impacted their leadership through this change. John Kotter’s book “Leading Change” and his change model provide a theoretical structure that supports the practical aspects of the leadership experienced by the presenters. Presenters will discuss personal examples of change leadership from their campuses during the COVID pandemic and describe leadership successes and struggles. Participants will be able to ask questions to support a deeper level of discussion of topics that interest them. 

Design Thinking Applied to Student Affairs
Cristina Elvira Pérez, Assistant director of University Housing; Franklin University Switzerland
In this session, you can expect a brief overview of what Design Thinking is, what training Franklin University Switzerland students and employees received, and how the university was planning to use the system before Covid. The workshop will also provide examples of possible ideas that Franklin is planning to implement as well as tips to use parts of the Design Thinking protocol every day for work in student affairs or other professional areas. 
Keynote speakers


How the COVID-19 Pandemic is Shaping the Future of Student Affairs

18 Nov, 12:00PM (CET)


Kevin Kruger

Naspa President


Dr. Kevin Kruger draws on more than 40 years of experience in higher education. Since 2012, he has served as president and CEO for NASPA – Student Affairs Administrators in Higher Education. Dr. Kruger has published and presented nationally and globally on trends in higher education, student success, degree-completion strategies for low-income/first-generation students, and change management and leadership in higher education

A Public Health Approach to College Student Mental Health:

Creating Communities of Care

19 Nov, 12:00PM (CET)


John Dunkle

Senior Clinical Director of Higher Education, The Jed Foundation 


John joined JED in June 2020 after a 25 year career at the Counseling and Psychological Services (CAPS at Northwestern University (NU)).  John served as  the Executive Director (CAPS) for 15 years. For 3 years, he also supervised the NU Center for Awareness, Response, and Education (CARE), which provides confidential advocacy and support services for students affected by sexual violence, relationship violence, and/or stalking. He earned his Ph.D. degree in counseling psychology from the University at Albany, SUNY. He is a licensed psychologist in Illinois and New York and is credentialed by the National Register of Health Service Providers in Psychology.

Supporting Students: From Web Addiction to Leadership

20 Nov, 4:00PM (CET)

2019-01-30 DDM-DAVIDE-DAL-MASO-138-Modif

Davide Dal Maso

Social Warning Founder


Davide Dal Maso, born in 1995, according to Forbes among the Italian Top Under 30s, is a Social Media Coach, a high school professor and an international speaker.

He’s the founder of the non-profit organization on the potential and risks of the web “Social Warning - Digital Ethical Movement”.



Others keynotes and speakers will be confirmed shortly

Kevin Kruger.jpeg

EARLY BIRD (Registrations until 3 November)

109 EURO

REGULAR REGISTRATIONS* (Registrations from 4 November )

169 EURO

*Groups of 5 or more people, will benefit of a 10% discount on the price 

To register, please follow these steps:

1. Fill in
this form with your contact information and preferred choice of attendance.

Once you fill in your registration, we will send you an invoice should that be helpful for accounting purposes.

3. You can pay either via a bank transfer using the information below or via your credit card.

Bank details for bank transfer:                                                    Credit card payment:


European University College Association
Rue de Treves 49-51, bte 3, 1040 Brussels 

IBAN  BE13643004089639




Kevin Kruger

NASPA President

Mirela Mazalu

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